Lusso Citta was founded in June 2009 by several good friends who share interests and knowledge about luxury products.
Today, Lusso Citta has 5 teams, they are located in Singapore, San Fransisco, Los Angeles, Portland and Florence.
In Lusso Citta, we truly believe that we can create a healthy relationship among our customers, friends, and families by delivering quality products in great value.
ABOUT OUR PRODUCTS
One of our principle is to deliver AUTHENTIC designer goods to customers at reasonable yet affordable prices.
Right now, all products sold by Lusso Citta are directly imported from Brand Owners, NO THIRD PARTY SUPPLIER INVOLVED.
Here is another principle that we are proud of, it is: QC the products before shipping it to customer just like it is bought by your own family member or friends. Sounds silly, but we truly followed it.
Lusso Citta has a 3-step QC system:
Step 1 products are QCed before ship to Singapore.
Step 2 products are QCed before inbound when reached Singapore.
Step 3 products are double QCed before shipping to customers. (1 crew outbound and QC and1 crew QC again before packing the product)
This 3-step QC system has a beautiful record that our defective product return rate is less than 1/10,000. Wrong product shipped to customer is ZERO in 11 years of our operation.
We are still learning and improving, we are so grateful that our valued customers are with us all these years, and because of you, we grow better and stronger.
To be continued...